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| Guerlain Product Dispute Sparks Debate as Jia Nailiang Studio Issues Firm Denial (Photo: Weibo) |
Chinese actor and livestream host Jia Nailiang has pushed back against accusations that he sold counterfeit beauty products, after a buyer claimed the Guerlain items she purchased from his livestream were not authentic.
The complaint stirred a sizeable conversation online, prompting his studio to issue a detailed statement rejecting all allegations.
Studio Says Products Came Directly from Official Guerlain Store
According to Jia Nailiang Studio, all items featured in the livestream were shipped directly from the Guerlain Official Flagship Store, which is operated by LVMH Fragrance and Beauty (Shanghai) Co., Ltd., the official Guerlain entity in China.
They stressed that every product had passed document checks and qualification reviews well before the collaboration began.
The studio, together with Yaowang Technology, announced that the supply chain is fully traceable and strictly follows official distribution standards.
They labelled the claims of selling fake products as untrue and said they are prepared to take legal action if necessary.
Their team also advised the public to stay cautious about online rumours, noting that a host’s reputation is a crucial asset in the livestream shopping industry.
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| Jia Nailiang Livestream Controversy: Studio Calls Allegations Baseless, Buyer Stands by Lab Test |
Buyer Claims Packaging, Scent and Texture Felt Suspicious
However, the consumer who filed the complaint described a very different experience.
She stated that after receiving her order — worth over 7,000 yuan and purchased through links labelled as Guerlain’s official store — she noticed several irregularities:
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Packaging felt cheap and inconsistent with other Guerlain items
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The bottle design felt overly plastic
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The scent and texture were different from what she had tried in-store
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She experienced discomfort after using the product
The buyer later sent the items for third-party testing at her own expense.
The report she received suggested that the product’s packaging, bottle structure and printed details did not match authentic versions, concluding it was a “counterfeit product”.
Dispute Remains Stuck as Platform Requires National-Level Inspection
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| Jia Nailiang Responds to Fake Cosmetics Accusation After Buyer Flags Issue |
Despite her findings, the platform reportedly only accepts results from national inspection bodies, which has complicated the complaint process.
The seller, meanwhile, only offered a standard seven-day return window and continued to deny that the products were fake.
The consumer’s original complaint video has since been reported and taken down, leaving her attempts to seek clarity at a standstill.
At present, both sides have presented conflicting claims. Jia Nailiang’s team insists the items came directly from official sources.
The consumer maintains that her experience and lab report clearly indicate otherwise.
If the buyer is found to have fabricated her claims, Jia Nailiang would have grounds to pursue legal action due to reputational damage.
But if the products were indeed compromised at any point during the logistics chain, it raises larger questions about quality control within livestream commerce.
As the debate continues, many viewers are calling for an official investigation to determine what really happened.
Until then, neither side can definitively prove their version of events, and the situation remains unresolved.
Source: 3g.china.com